Terms
This is a short summary. Every family signs the full Client Info & Service Agreement at the meet-and-greet, before the first visit, and that signed agreement is what applies.
- Tails & Mail is run by Ava, a minor, supervised by her parent, Natasha. Natasha is the contracting party.
- Daily drop-in visits only. No overnight stays.
- Clients confirm pets are vaccinated and tell us about any biting, aggression, escaping, or health issues.
- We give medicine only as the client directs in writing. If we can't reach the client in an emergency, Natasha may take the pet to the vet, up to the amount the client approves; the client pays the vet.
- We aren't responsible for problems we didn't cause, such as leaks, power outages, break-ins, a pet's age or health, escapes through unsecured gates or doors, or damage done by pets.
- Clients are responsible for any injury or damage their pet causes.
- We may skip a visit if it's unsafe (no charge). Please give 48 hours' notice to cancel. Payment is due when the job is done.
Our total liability is limited to what you paid for the service, except for gross negligence or willful misconduct. Full terms are in the agreement you sign.